Our Policy

NotJustAPillow.com Store Policy


Welcome to NotJustAPillow.com, where we create original artwork and craft custom decorative throw pillows to elevate your home decor. We pride ourselves on delivering high-quality, customized products and ensuring your shopping experience is smooth and satisfying.

To ensure transparency and clarity, we have developed the following store policies. Please read them carefully before making a purchase. By making a purchase, you are agreeing to these terms and conditions.

Product Details

  1. Made to Order: Our decorative throw pillows are made to order. Each product is handcrafted with precision and care, ensuring it meets our quality standards in our US warehouse.
  2. Customization: We offer a range of customization options, including fabric selection, design, and size. Please refer to the product description for available options.
  3. Order Processing Time: As each product is made to order, please allow a lead time of 5-7 business days for production before shipping.  Expedited lead times (3 days) can be requested via email to customer service for urgent orders.  Rush fees may apply.

Ordering Process

  1. Placing an Order: To place an order, select your desired product, customization options, and proceed to checkout.
  2. Confirmation: Upon placing your order, you will receive an order confirmation email with details of your purchase.
  3. Payment: We accept various payment methods, including credit/debit cards and PayPal. Your payment will be processed securely through Shopify's payment gateway.
  4. Cancellations and Modifications: If you wish to cancel or modify your order, please contact us within 12 hours of placing your order. Once your order is in production, we may not be able to accommodate changes.
  5. Order Status: You can track your order status through your account dashboard or by contacting our customer service team (info@leroiproducts.com).

Shipping and Delivery

  1. Shipping Options: We offer standard and expedited shipping options. Shipping rates and delivery times vary depending on your location and selected shipping method.  Standard shipping times are usually 3-4 days within the US, while expedited shipping is usually 1-2 days.
  2. International Shipping: We ship internationally. Please note that customs duties and taxes may apply, which are the responsibility of the buyer.
  3. Delivery Time: Once your order has been shipped, the estimated delivery time will be provided based on the selected shipping method and your location.
  4. Order Tracking: A tracking number will be provided once your order has been shipped. You can track your package through the carrier's website.  Your tracking number will be provided by email once order ships. 
  5. Damaged or Lost Items: In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure a satisfactory resolution.

Returns and Exchanges

  1. Return Policy: We accept returns for unused, undamaged products within 5 days of delivery. Please contact us to initiate the return process.
  2. Exchange Policy: If you wish to exchange your product for a different size or design, please contact us within 5 days of delivery.
  3. Refunds: Refunds will be issued once we receive the returned product. Shipping costs are non-refundable, and return shipping fees are the responsibility of the buyer.
  4. Custom Orders: Customized or personalized items are non-returnable and non-refundable, except in the case of manufacturing defects or damages.

Customer Service

  1. Contact Us: If you have any questions, concerns, or feedback, please don't hesitate to contact our customer service team. You can reach us via email info@leroiproducts.com.
  2. Feedback: We value your feedback and are constantly striving to improve our products and services. If you have any suggestions or comments, we would love to hear from you.
  3. Customer Satisfaction: Your satisfaction is our priority. If for any reason you are not satisfied with your purchase, please let us know, and we will do our best to resolve the issue.

Privacy Policy

  1. Data Collection: We collect personal information, such as your name, email address, shipping address, and payment information, to process your order and provide customer service.
  2. Data Security: Your personal information is securely stored and protected. We do not share or sell your information to third parties.
  3. Marketing Communication: If you opt-in to receive marketing communication, such as newsletters or promotions, you can unsubscribe at any time.
  4. Cookies: We use cookies on our website to improve your browsing experience. You can choose to disable cookies in your browser settings.
  5. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
  6. Policy Updates: We may update our privacy policy from time to time. Any changes will be reflected on this page.


  1. Product Images: Product images are for illustrative purposes only. Actual product colors and appearance may vary.
  2. Product Care: Please follow the care instructions provided with your product to ensure its longevity and quality.
  3. Liability: We are not liable for any damages or injuries resulting from the use of our products.
  4. Copyright: All content on our website, including images, text, and designs, is copyrighted and may not be reproduced or used without permission.

Terms of Service

Welcome to NotJustAPillow.com.  By accessing or using our website, you agree to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern NotJustAPillow.com's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term NotJustAPillow.com or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

  1. Website Use

1.1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

1.2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

1.4. This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

1.5. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

1.6. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

1.7. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

1.8. Your use of this website and any dispute arising out of such use of the website is subject to the laws of [Your Country].

  1. Limitation of Liability

2.1. We shall not be liable for any special, direct, indirect, incidental, punitive, or consequential damages or any damages whatsoever (including, but not limited to, damages for loss of profits or savings, business interruption, loss of information), whether in contract, negligence, tort, or otherwise arising out of or in connection with the use or performance of software, documents, provision of or failure to provide services, or information available from this website.

2.2. If your use of materials from this site results in the need for servicing, repair, or correction of equipment or data, you assume any costs thereof.

  1. Privacy Policy

3.1. We are committed to protecting your privacy. Authorized employees within the company on a need-to-know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.

  1. Governing Law

4.1. Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States Of America.

  1. Changes to Terms of Service

5.1. We reserve the right to change these terms of service at any time without notice. It is your responsibility to review these terms of service periodically for changes. Your continued use of the website following the posting of changes will mean that you accept and agree to the changes.

  1. Contact Information

6.1. If you have any questions or concerns about these terms of service, please contact us via email at info@leroiproducts.com.

Thank you for visiting our website. We hope you enjoy your shopping experience!

Last Updated: 02/14/2024

Thank you for choosing NotJustAPillow.com. We appreciate your business and hope you enjoy your shopping experience with us. Please feel free to contact us if you have any questions or concerns. Happy shopping!